Frequently Asked Questions

MOQ varies by material and item size. For large Fiber Clay items, MOQ can be 30-50 sets. For Polyresin items, MOQ typically ranges from 30-500 pieces depending on size - larger items such as water fountains and holiday decorations can start from 30 pieces, while smaller items require higher quantities. You can fill a full container with different mixed items.

Yes, as an experienced factory, we specialize in OEM. Whether it's a custom mold for resin or a unique texture for fiber clay, we can produce it as per your specifications.

Please provide artwork in vector format (AI, EPS, PDF) or 3D files (STL, OBJ). For simple concepts, clear photos with dimensions are also acceptable.

Normally, it takes 45–60 days after the order is confirmed. During peak seasons (July-Oct), it could be 75–90 days. We advise planning ahead.

Absolutely. We use eco-friendly polyresin and non-toxic fiber clay materials. Our MGO (Magnesium Oxide) planters are specifically known for being a sustainable, low-energy manufacturing option.

Our products meet the quality standards of EU and US big-box clients. We perform strict tests for packaging drop safety, UV resistance, and waterproofing.

We implement a strict QC process at every stage, from raw material inspection to inline production checks and final pre-shipment inspection (PSI).

We offer two main types: Polyresin for intricate details and Fiber Clay/Fiberglass for larger, lightweight modern designs. Both are weather-resistant and UV-stable.

Yes, they include a submersible water pump and most come with LED lighting systems. We provide pumps certified for your specific market (UL/CE/GS).

We offer standard electric pumps (various voltages for US/EU/UK) and solar-powered pumps with battery backup for wireless operation.

Each fountain is individually wrapped in protective foam and placed in custom-fitted cartons. Larger pieces use reinforced packaging. Honeycomb board is available as a sustainable alternative to Styrofoam.

Yes, our materials are treated for UV and frost resistance. However, we recommend draining them during freezing winter conditions to protect the pump and finish.

Yes, we support custom packaging with your branding, including labels, manuals, and carton designs.

Absolutely. We include easy-to-follow instructions and can provide video guides for customer convenience.

We specialize in Fiber Clay (MGO) for large, lightweight, durable outdoor pots, and Polyresin for smaller, highly detailed indoor planters and figurines.

Yes, we can drill drainage holes and provide plugs. For indoor pots, we can ensure they are waterproof or provide matching saucers.

Yes! Our Fiber Clay collections are designed in sets (S/M/L) that nest inside each other. This significantly reduces shipping volume and cost per unit.

Yes, we offer a wide range of finishes: Concrete look, Rusty Iron, Glossy Ceramic look, Wood grain, and hand-painted details.

We offer various options from individual gift boxes to bulk shipping cartons. We use nested packing with foam protection for planter sets.

We offer comprehensive collections for all major holidays, including Christmas, Halloween, Easter, and other seasonal celebrations.

Holiday orders require advance planning. Confirm Christmas orders by January/March to ship in June/July. Late orders risk missing the retail window.

Yes! We provide full-color gift boxes, window boxes for retail display, and PDQ trays for smaller items.

Absolutely! We specialize in custom designs for specific themes or corporate branding. Our design team works with you to develop custom molds.

Yes! Our production capabilities allow us to manufacture items ranging in size from 15cm to 300cm in a wide spectrum of colors.

Yes, all our materials, including paints and glitters, pass standard safety tests required for US and European markets.